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Success Stories

UDP Relies on AtTask to Improve Project Efficiency, Help Desk Issue Resolution, and Business Processes

Background

San Antonio-based UDP has been dedicated to the billing needs of the telecommunications world for more than 40 years. The ingenuity of its products—COMET® (end user billing), GALAXY® (access billing), and METEOR® (message processing)—allow UDP to offer comprehensive end-user billing, carrier access billing, and message processing services for numerous ILECs, CLECs, IXCs, cable companies, and internet service providers throughout the United States. Within their industry, UDP has earned a solid reputation for excellence, particularly with the order management and customer care solutions that support its major billing platforms.

The Challenge

UDP was using a combination of Microsoft® Project, Excel, and Word to track projects and help desk requests. This was inefficient, and a search for a reliable, robust alternative solution was started. UDP hoped to accomplish a number of things, including:

  1. Managing overall product development efforts
  2. Tracking customer requests, managing daily tasks such as project billing, resource management, and process integration
  3. Developing extensions to integrate applications and business processes
  4. Efficiency, both with regard to time and resources, combining multiple files, applications, and tools into a single source and management process

The Solution/Results

UDP was able to deploy AtTask within two days, and quickly configured the solution to meet the growing needs of the organization—across several departments. With AtTask, UDP is better able to manage product development efforts, track customer and help desk requests, and develop a number of extensions to integrate applications and business processes.

“We evaluated a number of project management software tools, but ultimately it was AtTask’s platform-independence and self-hosting option that convinced us it was the right solution for our organization,” said Kevin Rohrssen, Director of Application Development for UDP. “The competing products we evaluated were locked into specific databases; the AtTask solution gave us the freedom and security to use our own platform. We are now managing all project management functions and help desk issues through AtTask.”

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