LONG-TERM CUSTOMER SUCCESS THROUGH BUSINESS-VALUE-DRIVEN SERVICES
It doesn’t matter what technology you choose. Without the right plan, it won’t get adopted and your project will fail.
AtTask gets adopted.
Working as your strategic partner, AtTask’s Global Consulting team will work with you to define the “Right Plan” for your organization.
Leveraging experience of thousands of implementations using proven project management methodologies, we know how to accelerate full-user adoption to make sure you get the most out of AtTask. Let us help you get this right!
“The minute our AtTask consultant arrived, he sat down with us and didn’t just go through what AtTask can do, but asked me questions about our workflow. ‘Is that the best way it can work? Why do you do things this way?’ He didn’t just figure out how things would work in AtTask, but figured out if we were using the most efficient workflow, period. He really eased my fears, even within the first day.”
Sr. Graphic Designer
House of Blues
EXPERIENCE TO GET YOU STARTED—KNOWLEDGE TO KEEP YOU GOING.
Unlike other project management software companies, we don’t just sell you a software license and hope you figure it out and somehow magically get your whole team using a new tool.
AtTask’s education program accelerates user adoption and results. Our experienced team of instructors, comprehensive catalog of courses, and breadth of courses will power your team with the skills they need to optimize your investment in AtTask.
Our easy-to-follow, role-based education program has helped thousands of organizations with effective knowledge and skills transfer boosting adoption and overall work management success.
FLEXIBLE AND CUSTOMIZABLE
From workshops to webinars, interactive, live courses to on-demand, self-paced tutorials, AtTask education provides a broad range of learning paths to drive greater proficiency and make all your users powerful.
We understand that every organization requires a different level of support. That’s why we offer four different support programs right-sized to meet your needs and budget.
Every customer gets a basic support plan with their AtTask solution which includes access to online support, online help, and community resources.
Our enterprise customers find the most benefit from our Platinum support program which guarantees expedited response time. The Platinum support level also provides personalized and dedicated access to our most experienced Platinum Support Engineers who understand your unique business needs and technological environment.
Whether you’re just getting started, or a seasoned rockstar, get the most value from AtTask with the most comprehensive Customer Support offerings in the industry.
Online Help / Documentation
First Response Times – Critical
|2 Hours||1.5 Hours||1 Hour||30 Minutes|
Dedicated Support Engineer
SUPPORTING YOU THROUGH YOUR ENTIRE CUSTOMER JOURNEY
Things change. We get it. As your AtTask engagement evolves, you can adjust your support plan on an on-going basis to ensure that you are always getting the right level of product support.
YOUR SUCCESS IS OUR SUCCESS. PERIOD.
We get that shiny new software can lose its sparkle and end up sitting on a shelf in the back of the closet. Not true with AtTask!
Armed with tips to increase user adoption or best practices to overcome common industry challenges like change management, our customer success team is dedicated to making sure you get results.
We refuse to rest as we work with you throughout your AtTask journey to continually assess and help evolve your organization’s level of enterprise work management maturity.
ENTERPRISE WORK MANAGEMENT MATURITY LEVELS
- Work is unplanned
- Work is unorganized
- No goals for work
- Limited visibility into work performed
- Structured work is planned
- Structured work is organized
- Work goals established
- Basic visibility into work performed
- Requests managed
- Change management
- All work is organized
- Work goals measured
- Visibility enables iterative problem solving
- Work flows optimized
- Cross functional visibility
- Work trends allow visibility
- Workflow integrated internally & externally